At MLN Recovery, we are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and store your information when you engage with our services, visit our website, or contact us.

1. Who We Are

MLN Recovery
[Insert company address]
Email: [Insert email address]
Phone: [Insert contact number]
Data Controller: MLN Recovery

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Details: Name, address, phone number, email address.

• Vehicle Details: Registration number, make, model, breakdown location.

• Payment Information: Billing address and transaction data (we do not store card details).

• Service History: Records of past and current call-outs.

• Website Usage Data: IP address, browser type, and cookies (if using a website).

3. How We Use Your Information

We use your information to:

• Provide breakdown and recovery services.

• Contact you about your service request.

• Process payments and issue invoices.

• Respond to queries or complaints.

• Comply with legal obligations.

We do not sell, rent, or trade your personal information.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual Obligation – To fulfil the service you have requested.

• Legal Obligation – To comply with UK laws.

• Legitimate Interest – For business operations, customer service, and safety.

5. Sharing Your Data

We may share your data with:

• Our employees and recovery technicians.

• Trusted service providers or subcontractors (only if necessary for service delivery).

• Law enforcement or regulatory authorities, if required by law.

All third parties are required to respect the security of your data and to treat it in accordance with the law.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services.

• Meet legal or regulatory requirements.

• Handle disputes or enforce agreements.

Typically, we retain records for up to 6 years for accounting and legal purposes.

7. Your Rights

Under UK GDPR, you have rights including:

• Right to Access – Request a copy of your personal data.

• Right to Rectification – Correct inaccurate or incomplete data.

• Right to Erasure – Request deletion of your data (subject to conditions).

• Right to Restrict Processing – Limit how we use your data.

• Right to Object – Object to data processing under certain circumstances.

• Right to Data Portability – Transfer your data to another service provider.

To exercise your rights, contact us at [Insert email].

8. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access

• Loss or theft

• Misuse or alteration

These include secure servers, limited access controls, and encryption of sensitive data.

9. Cookies and Website Analytics

If you use our website, cookies may be used to enhance your experience. You can manage your cookie preferences via your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

Contact Us

If you have any questions about this policy or your data rights, contact: